Privacy Policy

Mindset Matters (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, https://mindsetmatters.pro, or participate in our coaching programs, surveys, or workshops.

By using our website, you agree to the practices described in this policy.

 

2. Information We Collect

We may collect and process the following information:

A. Personal Information You Provide

  • Name, email address, and contact details when you complete forms, subscribe to updates, or register for workshops.

  • Payment or billing details when you purchase services or programs.

  • Survey responses, workshop registrations, or coaching intake forms.

B. Automatically Collected Information

  • Browser type, device information, IP address, and usage data collected through cookies or analytics tools.

  • Pages visited, time spent on site, and referring URLs to improve site experience.

C. Sensitive Information

We do not collect sensitive information (such as medical or health data) unless voluntarily provided for coaching purposes and with your explicit consent.

 

3. How We Use Your Information

We use your information to:

  • Provide, personalise, and improve our services.

  • Deliver coaching and workshop materials.

  • Send requested information or respond to inquiries.

  • Email results or feedback from assessments or surveys.

  • Manage billing, payments, and enrolments.

  • Communicate updates about programs, events, or new content (you may opt out anytime).

  • Comply with legal obligations or resolve disputes.

 

4. Email Communication

When you share your email for survey results, coaching updates, or workshop registration, you consent to receive relevant communication from us.
You can unsubscribe at any time by clicking the unsubscribe link in our emails.

 

5. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand user behaviour and improve content relevance.
You may adjust your browser settings to decline cookies, but this may affect certain features of the site.

 

6. Data Retention

We retain personal data only as long as necessary to deliver our services, comply with legal requirements, or resolve disputes.

 

7. Data Protection and Security

We use appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure.
While we take all reasonable precautions, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

 

8. Disclosure of Information

We do not sell or rent your data.
We may share information only with:

  • Service providers who assist in running our website or programs (bound by confidentiality).

  • Legal authorities if required by law.

 

9. Your Rights

Under POPIA and GDPR, you have the right to:

  • Access and request a copy of your personal data.

  • Request correction or deletion of your information.

  • Withdraw consent or object to data processing.

To exercise these rights, contact us at ashwinrajah@change.co.za

 

10. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.
We encourage you to review their privacy policies before providing personal information.

 

11. Changes to This Policy

We may update this Privacy Policy periodically.
All updates will be posted on this page with a new “Last Updated” date.

 

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact: ashwinrajah@change.co.za